Shipping Policy

We provide safe, efficient, and reliable global shipping services for all soap and hand cream orders, ensuring every piece of cleansing soap and moisturizing hand cream is professionally packaged and fully protected during cross-regional transportation and safely delivered to global individual customers and daily skincare enthusiasts. All valid orders will be processed within one to three business days after successful payment confirmation, excluding weekends and official public holidays, during which warehouse sorting, product arrangement, protective packaging, and order dispatching operations will be suspended for routine equipment maintenance and staff rest arrangements. As delicate daily skincare products prone to extrusion deformation, surface wear, and temperature-affected quality changes, our goods adopt exclusive targeted packaging solutions. Solid soap products are individually wrapped with dustproof, waterproof, and compression-resistant protective films, equipped with fixed carton partitions to prevent extrusion breakage, surface scratch damage, and shape deformation during long-distance transit and repeated logistics handling. Hand cream products are sealed with leak-proof protection at the tube mouth, wrapped with shockproof bubble materials, and placed in thickened buffer cartons to avoid extrusion rupture, paste leakage, and packaging damage. All packaged products are placed in thickened compression-resistant outer cartons to ensure intact product appearance, complete packaging, and stable quality upon arrival. After the order is completely sorted, professionally packaged, and officially dispatched from the warehouse, an automatic shipping confirmation notice will be issued with an exclusive tracking number, enabling customers to check real-time logistics transit status, transportation progress, and final delivery information online through any electronic device at any time. Standard domestic shipping generally takes four to seven business days for door-to-door delivery, while international shipping usually requires ten to eighteen business days due to mandatory cross-border customs clearance procedures, international logistics scheduling, and local terminal distribution arrangements. All displayed delivery durations are estimated reference values and cannot be absolutely guaranteed. Unavoidable shipping delays may occur due to extreme severe weather, strict customs inspection progress, peak logistics congestion, carrier operational backlogs, and other objective factors completely beyond our effective control. We will not be held responsible for shipping abnormalities caused by third-party logistics providers and government departments, yet our professional team will actively track logistics dynamics, timely feedback abnormal situations, and provide effective problem-solving assistance to minimize customer shopping inconvenience. All shipping fees are automatically calculated and transparently displayed on the checkout page according to delivery address, package volume, weight, and product quantity. Bulk orders may require reinforced packaging with extra fees, and we regularly launch free shipping activities for qualified orders. All international import taxes and clearance fees are borne by recipients in accordance with local policies.